Customer Success Manager HGXR (f/d/m)
München
Full-time
Permanent employee
About the job
Supporting police, security, and military units worldwide in successfully using our immersive XR training systems. Ensuring that our solutions deliver real value, become an integral part of daily training routines, and elevate safety training to the next level.
We offer
- The opportunity to work in an innovative, fast-growing international technology company
- Room for ownership and the ability to actively contribute to our organizational development
- Flat hierarchies, short decision-making processes, and a dynamic work environment
- Flexible working hours with core working hours and a healthy work-life balance
- A motivated, creative team and a company culture built on openness and progress
Responsibilities
- Serving as the primary point of contact for customers in the operational use of HGXR systems
- Supporting training sessions, workshops, and enablement programs for instructors and system administrators
- Analyzing usage patterns and identifying optimization opportunities
- Collaborating closely with Support, Product Management, and Development to ensure smooth operational processes
- Collecting customer feedback, driving improvements, and actively contributing to the ongoing development of our training solutions
Key Qualifications
- Native-level German and very good English skills
- At least 3 years of experience in Customer Success, training, consulting, or technical project management
- Ability to communicate complex topics in a clear and practical way
- Structured, solution-oriented, and self-driven working style
- Strong interest in innovative training methods and immersive technologies
- Willingness to travel for business, including to security-relevant locations
About us
German Engineered. Globally Connected. Creating What's Next.
Founded in 2013 and headquartered in Munich, HOLOGATE is a German innovation and technology company and a global leader in immersive AI and XR solutions. Today, our growing international team brings together diverse perspectives, disciplines, and ideas to create technology experienced by more than 29 million people, with over 450 systems deployed across more than 50 countries. Our German-designed, developed and engineered platforms combine Spatial Computing, Artificial Intelligence (AI) and Extended Reality (XR) - including Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) - with advanced simulation, ditial twins, intelligent software and specializd hardware. Together, we bridge the phyical and digital worlds to create scalable solutions for enterprise, defense, public, safety and entertainment.
At HOLOGATE, innovation is a shared effort. Our engineers, developers, designers, artists, and specialists work closely together to turn ambitious ideas into meaningful real-world experiences. The solutions we create help people with intelligent systems train, learn, collaborate, and master complex challenges in realistic environments.
By combining creativity, technological excellence and a pioneering spirit, we are helping shape global standards for training and mastery - elevating human performance, accelerating readiness and contributing to safer outcomes.
Together, we empower people and organizations to prepare for what comes next and stay ahead of reality.